Privacy Policy

CoachVault is operated by Coach Vault Pty Ltd (“CoachVault”, “we”, “us”), based in Queensland, Australia. CoachVault is software that fitness coaches use to run their coaching business and deliver coaching to their clients, available on the web and as mobile apps for iOS and Android.

This policy explains what information we collect, how we use it, and the choices you have. It covers both coaches who use CoachVault to run their business and clients who are invited by their coach to use the app.

We collect the following kinds of information:

• Account information — name, email address, and the login details needed to create and secure your account.
• Coaching and fitness information you or your coach enter into the app, such as training programs, workouts logged, nutrition and meal plans, check-ins, body measurements, progress photos, steps, and goals.
• Health information (optional) — where a coach enables health features for a client, additional information such as blood pressure, blood-work results, body composition, or data synced from a connected device (for example an Oura ring). These features are off by default and only used to deliver the coaching the client has signed up for.
• Messages and content you send through the app, including chat messages, voice notes, images, and videos exchanged between a coach and client.
• Payment information — where payments are taken, they are processed by our payment provider, Stripe. We do not collect or store full card numbers on our own servers.
• Device and usage information — basic technical data such as device type, app version, log data, and a push-notification token so we can send reminders you have opted into.

• To provide the CoachVault platform and apps, and the coaching relationship within them.
• To let coaches and clients communicate and share programs, check-ins, and progress.
• To send notifications and reminders you have opted into (for example check-in reminders).
• To process payments and manage subscriptions, through Stripe.
• To keep the service secure, prevent abuse, and provide support.
• To understand how the product is used so we can improve it.

We do not sell your personal information, and we do not use it for third-party advertising.

We share information only as needed to run the service:

• With your coach (or their clients).CoachVault is a coaching platform. A client’s coaching and fitness information is visible to the coach (and coaching team) who invited them. This is the core function of the app.
• With service providers who help us operate, under agreements that require them to protect your data — including our hosting and database provider (Supabase), our payment provider (Stripe), and push-notification services.
• For legal reasons — if required by law, or to protect the rights, safety, and security of our users and the service.
• In a business transfer — if CoachVault is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We keep your information for as long as your account is active and as needed to provide the service. When an account is closed, we delete or de-identify personal information within a reasonable period, unless we are required to keep it to meet legal, accounting, or security obligations.

We use industry-standard measures to protect your information, including encryption in transit, access controls, and trusted infrastructure providers. No method of transmission or storage is completely secure, but we work to protect your data and to limit access to it.

• Access and correction. You can view and update most of your information inside the app, or contact us for help.
• Deletion. You can request that we delete your account and associated personal information. Clients can also ask their coach, or contact us directly.
• Notifications. You can turn push notifications off at any time in your device settings.
• Connected health data. Where health features or a connected device are enabled, you can disable them or disconnect the device at any time.

To make any of these requests, contact us at the address below. Depending on where you live, you may have additional rights under local privacy laws, and we will honour those rights.

CoachVault is not directed to children. The app is intended for use by adults, and by clients aged 16 or older with the involvement of their coach. We do not knowingly collect personal information from children under 16. If you believe a child has provided us information, please contact us and we will remove it.

CoachVault is operated from Australia and uses service providers that may store and process data in other countries. Where information is transferred internationally, we take steps to ensure it remains protected in line with this policy.

We may update this policy from time to time. When we make material changes, we will update the “Last updated” date above and, where appropriate, notify you in the app.

If you have any questions about this policy or your information, contact us at admin@getcoachvault.com.

Coach Vault Pty Ltd · Queensland, Australia